Thrive Fitness Studio

Studio Policies

300 E. McNeese Street, Suite 102 · Lake Charles, Louisiana 70605

Cancellation Policy

To keep things fair for everyone, Thrive operates on a structured cancellation policy. We understand life happens — this policy is designed with that in mind.

How to Cancel

You may cancel:

  • •Directly through the app on your bookings page
  • •By messaging your trainer directly

Please make sure cancellations happen more than 12 hours before your scheduled session whenever possible.

Late Cancellations (Within 12 Hours)

First late cancellation

  • •No charge — we understand this happens

Second late cancellation and beyond

  • •Policy applies as outlined below

1-on-1 Personal Training Clients

  • •$20 late cancellation fee
  • •If you've prepaid for sessions, one session will be deducted instead of the $20 fee

Group Classes

  • •Repeated late cancellations are tracked and may be subject to a fee

Booking Policy

  • •Book up to 14 days in advance
  • •Waitlist auto-fill enabled — you'll be notified if a spot opens
  • •Immediate confirmation email sent on booking
  • •24-hour reminder email sent before class
  • •2-hour SMS reminder sent before class
  • •All classes are capped at 8 participants

Drop-In Policy

Drop-in classes are available for $20 per class. Payment is required before reserving your spot. Drop-in clients are subject to the same cancellation policy as members.

Group Class Access

Group classes are included with an active monthly membership — there are no class credits to track. Simply reserve your spot in the app for any class on the schedule.

If you have questions about your membership, contact us through the app or speak with your coach.

Studio Conduct

  • •Arrive at least 5 minutes before class — late entry may be denied for safety
  • •Inform your coach of any injuries or limitations before class begins
  • •Be respectful of fellow members and coaching staff
  • •Return all equipment to its proper place after use
  • •Thrive reserves the right to remove any member who repeatedly disregards studio policies

Contact

If you have questions about any of these policies, reach out to us through the support page or speak with a staff member at the studio.

Thrive Fitness Studio
300 E. McNeese Street, Suite 102
Lake Charles, Louisiana 70605