Privacy Policy

1. Introduction

Thrive Fitness Studio ("we," "our," or "us"), located at 300 E. McNeese Street, Suite 102, Lake Charles, Louisiana 70605, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website, mobile app, or services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account & Profile Information: Your name, email address, phone number, date of birth, address, and profile photo.
• Health & Fitness Information: Fitness goals, injury history, medical notes, movement assessment scores, and workout logs you choose to share with us.
• Booking & Scheduling Data: Class and personal training session bookings, attendance records, and appointment history.
• Payment Information: Billing details processed securely through Stripe. We do not store full card numbers on our servers — only the last four digits, card brand, and expiration date for display purposes.
• Communications: Messages you send to coaches or staff through the platform.
• Emergency Contact Information: Name, phone number, and relationship of your designated emergency contact.
• Waiver & Intake Forms: Digital signatures and responses you provide during onboarding.

3. How We Use Your Information

We use the information we collect solely to operate and improve our studio services, including to:

• Manage your membership, bookings, and account
• Process payments and send billing-related communications
• Provide personalized coaching, fitness assessments, and program recommendations
• Send booking confirmations, reminders, and service-related notifications
• Track fitness progress and generate progress reports for you and your assigned coach
• Respond to your support requests and messages
• Ensure the safety of our members and staff (e.g., emergency contact access)
• Comply with applicable legal obligations

4. We Do Not Share Your Information

We do not sell, rent, trade, or share your personal information with any third parties for marketing, advertising, or any commercial purpose.

Your information is not shared with outside companies, data brokers, or advertisers. We do not use your data for targeted advertising.

The only circumstances under which your information may be disclosed are:

• Service Providers: We use a limited number of trusted technology providers (such as Stripe for payment processing and Resend for transactional emails) solely to operate our platform. These providers are contractually prohibited from using your data for any purpose beyond providing their service to us.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Safety: We may share information to protect the rights, property, or safety of our members or staff in an emergency situation.

5. No Marketing Use of Your Data

We will not use your personal information for unsolicited marketing communications. Any emails or notifications you receive from us are directly related to your membership, bookings, or services you have actively engaged with. You may opt out of non-essential communications at any time by contacting us at info@thrivefitnesslc.com.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure third-party payment processing via Stripe (PCI-DSS compliant), and access controls that limit staff access to member data on a need-to-know basis.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data from our systems within 30 days, except where we are required by law to retain it.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of non-essential communications

To exercise any of these rights, contact us at info@thrivefitnesslc.com.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

12. Text Messaging (SMS)

We collect mobile phone numbers to send service-related text messages, including class booking confirmations, waitlist updates, and schedule reminders.

• Consent: Members opt in voluntarily, either through the SMS Reminders setting in their account or through our SMS opt-in form. Consent is never a condition of purchase or membership.
• Frequency & Rates: Message frequency varies. Message and data rates may apply.
• Opting Out: Members can opt out at any time by replying STOP to any message or by turning off SMS Reminders in their account. Reply HELP for assistance.

Mobile phone numbers collected for SMS purposes will not be shared with or sold to third parties or affiliates for marketing purposes.

For questions about our text messaging program, contact us at info@thrivefitnesslc.com.